Once chips have been granted, we do not offer CANCELLATION. If your chips have not been granted for whatever reason, please contact the customer support and your chips will be granted immediately. In case we are unable to grant you chips, you can cancel your payment by contacting our customer support and your refund will be processed from our end within 7 working days.
The Company can its sole discretion process refunds to you under the following circumstances:
Erroneous/Accidental transactions - transaction amount unutilized: In case of an accidental/ erroneous deposit or other similar event, you may request for a refund of such deposit transaction ("Refund") within 1 week of initiating such transaction. The Company, after determining in its sole discretion whether such Refund request is genuine, and that you have the requisite corresponding Cash Balance in your Accounts, will process the Refund request within 1 week. Any Refund will be carried out only to the instrument which was used to carry out the corresponding deposit transaction, and no requests for an alternate mode of Refund will be entertained under any circumstances. Further, in light of the applicable law, GST collected on any deposit shall be remitted to the appropriate authorities and in no case shall the same be refunded to you.
Fraudulent transactions - transaction amount unutilized: In case of a fraudulent deposit that was not authorized by yourself and has been credited to another user's account who has not yet utilized the funds of such a transaction, the Company shall process the Refund request within 1 week after determining whether such Refund request is genuine and ascertaining that another user has the requisite corresponding Cash Balance pertaining to the fraudulent transaction. Further, in light of the applicable law, GST collected on any deposit shall be remitted to the appropriate authorities and in no case shall the same be refunded to you.
Fraudulent transactions - transaction amount utilized: In case of a fraudulent deposit that was not authorized by yourself and has been credited to either your account or another user's account and the funds of such a transaction are utilized, the Company shall extend its complete cooperation to the banks and other investigating authorities and provide all required details of the user who has utilized the proceeds of the fraudulent transaction. The Company shall not process any refunds in this scenario and your sole recourse shall lie with the issuing authority of the credit instrument.